yesbe Frequently Asked Questions

Creating a yesbe account takes under three minutes. Visit yesbe.org, tap the registration option, and enter your full name, mobile number, email address, and preferred currency (BDT). You will need to verify your mobile number with a one-time OTP before your account becomes active. Once verified, you can make your first deposit straight away. Full KYC — uploading your NID and a clear selfie — is required before your first withdrawal is processed.

yesbe requires a valid government-issued photo ID to complete KYC. Your National Identity Card (NID) is preferred, but a passport or driving licence is also accepted. You will also need to upload a selfie holding the document so our team can confirm the match. In some cases a recent bank statement from Dutch-Bangla Bank, BRAC Bank, or Islami Bank may be requested to verify your address. Reviews are typically completed within 24 hours on business days.

On the yesbe login page, tap Forgot Password and enter the mobile number or email address registered to your account. A reset link or OTP will arrive within seconds. Follow the on-screen steps to set a new password. If you have lost access to your registered contact details, email [email protected] with your username and a copy of your ID so the support team can verify your identity and restore access manually.

No — yesbe strictly allows one account per player. Duplicate accounts are identified during KYC and payment verification and will be closed, with balances held pending review. If you have accidentally created two accounts, contact support straight away; in most cases the accounts can be merged without any penalty applied to your primary account.

To permanently close your yesbe account, send an email to [email protected] with the subject Account Closure Request from your registered email address. Our team will verify your identity, process any remaining withdrawable balance to your verified payment method, and close the account within five business days. If gambling concerns are the reason, we recommend exploring our self-exclusion tool first — it gives you a full break without losing your account history permanently.

bKash deposits on yesbe are credited within seconds under normal conditions. Once you complete the payment from your bKash wallet the transaction is confirmed automatically and your yesbe balance updates in real time. During peak periods it may take up to five minutes — if the credit has not appeared after ten minutes, contact support with your bKash transaction ID and the exact amount sent.

The minimum deposit on yesbe is ৳200 BDT, which applies to bKash, Nagad, Rocket, and Upay. For bank transfers through Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank the minimum is ৳500 BDT. yesbe sets no upper deposit limit on its end, though your mobile banking provider may enforce their own daily transaction caps independently.

The minimum withdrawal on yesbe is ৳500 BDT. Withdrawals are returned to the same payment method used for your deposit — a Nagad deposit means your funds go back to your Nagad wallet. Your account must pass KYC verification before any withdrawal request can be approved. yesbe charges no platform fee on withdrawals; any charges you see are applied by your payment provider.

Most withdrawals to bKash, Nagad, Rocket, and Upay are processed within one to three hours during business hours (9 AM to 10 PM Bangladesh Standard Time). Requests submitted outside those hours are queued for the next business session. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank typically arrive within one to two business days. You will receive an SMS or email confirmation once your withdrawal has been dispatched from yesbe.

yesbe does not charge any platform fees for deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges per their published schedules. We recommend checking your provider's current fee table before initiating a large transfer. yesbe displays the net amount you will receive before you confirm any withdrawal, so there are no hidden surprises.

yesbe covers a wide range of cricket tournaments and betting markets. Supported competitions include the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Champions Trophy, and Bangladesh Tigers home and away series. Available markets include match winner, top run scorer, top wicket taker, total runs over/under, method of first dismissal, and live in-play betting. BPL fixtures in Dhaka, Chittagong, and Sylhet get the deepest local coverage with real-time odds updates.

Yes — yesbe runs entirely in your mobile browser with no app download required. The platform is fully optimised for Chrome on Android and Safari on iOS, delivering the same experience as a native app without using any storage space. All games — slots, live casino, cricket betting, Teen Patti 20-20, and 24 Hour Grand Prix — load smoothly on both platforms. For best performance use a device running Android 8 or iOS 14 and above with a stable internet connection.

All casino games on yesbe use certified RNG (Random Number Generator) technology provided by reputable studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. RNG certification means every spin, card draw, and dice roll is statistically independent and cannot be manipulated by the platform or any player. Live casino games are streamed from professional studios with real dealers. All game logs are retained for audit purposes and yesbe is committed to fair play across every title.

RTP (Return to Player) on yesbe slots varies by game title and is set by the game provider, not by yesbe. Most slots from Pragmatic Play and NetEnt carry RTP values between 94% and 97%. You can check the RTP of any game by opening its information or rules panel before starting. A higher RTP means a greater theoretical return over many spins, but it does not guarantee any specific result in a single session.

24 Hour Grand Prix is a motorsport-themed crash-style game on yesbe where a race multiplier climbs over time and you must cash out before the race ends. The longer you hold, the higher the potential multiplier — but waiting too long means losing your stake. It is fast-paced, simple to learn, and available 24 hours a day. Minimum bets start from ৳50 BDT and you can place multiple concurrent bets within a single round.

yesbe offers a welcome bonus on your first deposit as a new player. The bonus match percentage and maximum BDT amount are shown on the promotions page when you register. The welcome bonus is subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Always read the full T&C attached to the active promotion before claiming, as terms can differ across cricket betting, live casino, and slots products.

Wagering requirements on yesbe specify how many times a bonus amount must be turned over in real bets before winnings become withdrawable. For example, a 20x requirement on a ৳1,000 bonus means you need to place a total of ৳20,000 in qualifying bets. The eligible games, minimum odds for sports bets, time limit, and contribution rate per game type are all stated in the individual promotion T&C. Slots typically contribute 100% toward rollover; live casino games may contribute at a lower rate.

Yes — free spins awarded on yesbe carry an expiry period stated in the promotion T&C at the time of the offer. Typically free spins must be used within seven days of being credited to your account. Winnings from free spins are added to your bonus balance and are subject to their own wagering requirements before they can be converted to real withdrawable funds. Expired free spins are automatically removed from your account with no cash value.

yesbe rewards consistent players through a loyalty program where points accumulate on real-money wagers across cricket betting, casino games, and slots. Points can be redeemed for bonus credit, free spins, or other account benefits. Higher activity tiers unlock faster withdrawal processing, dedicated account support, and access to exclusive promotions. Current tier thresholds and point redemption rates are available in the promotions section of your yesbe account dashboard.

yesbe is a secure platform that protects all data in transit using SSL encryption. Player financial records, personal information, and transaction history are stored on protected servers with strict access controls. The platform undergoes regular security audits and all payment integrations are tested for integrity. We strongly recommend using a strong, unique password for your yesbe account and never sharing your login credentials with anyone.

The minimum age to play on yesbe is 21 years old. This is a strict requirement enforced through KYC identity verification during account registration — not merely a guideline. Any account found to have been opened by someone under 21 will be closed immediately and all funds returned to the verified source payment method. yesbe takes age verification seriously to protect young people from gambling-related harm.

If gambling is negatively affecting your finances, relationships, or mental health, yesbe offers a self-exclusion tool that temporarily or permanently blocks access to the platform. To activate it, email [email protected] with the subject Self-Exclusion Request, your registered username, and the duration required (minimum six months, or permanent). The exclusion is applied within one hour during business hours. During the exclusion period you will not receive any promotional communications from yesbe and your account cannot be reopened until the period has fully elapsed.

Yes — yesbe provides daily, weekly, and monthly deposit limit tools as part of its responsible gaming commitment. To set a limit, email [email protected] with your preferred limit type and amount in BDT. Once applied, any deposit that would exceed your limit is automatically declined. Reducing a limit takes effect immediately; increasing a limit requires a seven-day cooling-off period before the higher amount becomes active. These tools are free and available to all players at any time.

yesbe uses SSL encryption for all data transmitted between your device and our servers, ensuring your personal details and payment information cannot be intercepted. Account data is stored on secured infrastructure with role-based access controls, meaning only authorised personnel can access sensitive records. yesbe does not sell or share your personal information with third-party marketers. You can request a copy of your data or ask for deletion by contacting [email protected] — see our Privacy Policy at yesbe.org/privacy-policy for full details.