Terms & Conditions

Key Points at a Glance

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and yesbe ("the Platform", "we", "us", "our") governing your access to and use of the yesbe website, mobile platform, and all associated services available at yesbe.org.

By creating an account, making a deposit, or placing any wager on the yesbe platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not access or use the platform. It is your responsibility to review these Terms periodically, as they may be updated from time to time.

These Terms are written in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail. yesbe is an online gaming platform serving players in Bangladesh, and these Terms are intended to govern that service relationship.

2. Eligibility Requirements

To register and maintain an account on yesbe, you must satisfy all of the following eligibility criteria at all times. yesbe reserves the right to request documentary evidence of eligibility at any point and to suspend or permanently close any account where eligibility cannot be confirmed.

• You must be a natural person aged 21 years or older at the time of registration.
• You must be located in a jurisdiction where online gambling is not prohibited under applicable local law.
• You must be registering and playing on your own behalf only, not on behalf of a third party.
• You must not already hold another active account with yesbe. Duplicate accounts are prohibited.
• You must not be enrolled in any self-exclusion programme with yesbe at the time of registration or play.

3. Account Registration and Verification

To access the full range of yesbe services, including placing wagers and making withdrawals, you must complete the registration process and provide accurate, current, and complete personal information. yesbe operates a Know Your Customer (KYC) policy and may require supporting documentation to verify your identity, address, and payment method at any time.

Account Security

You are solely responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account. You must notify yesbe immediately if you suspect any unauthorised access to your account. The following obligations apply to all account holders:

• Do not share your login credentials with any third party under any circumstances.
• Use a strong, unique password that you do not use on other websites.
• Log out of your account when using a shared or public device.
• Never respond to any message claiming to be from yesbe that asks for your password. yesbe staff will never ask for your password through any channel.

KYC Verification

yesbe may request identity documents including a national identity card, passport, or driving licence, alongside proof of address and proof of the payment method used, before processing any withdrawal. KYC verification is a standard requirement in the online gaming industry and is conducted to protect both the platform and its players.

Failure to complete KYC verification within the period specified by yesbe may result in temporary restrictions being placed on the account, including suspension of withdrawal capabilities, until the required documentation has been received and reviewed.

4. Deposits and Withdrawals

Deposit Policy

All deposits to your yesbe account must be made using a payment method registered in your name. Deposits made using a payment method belonging to a third party will be refused and returned where possible. The following applies to all deposits:

• Minimum deposit amounts may apply and will be communicated to you within the platform.
• bKash, Nagad, Rocket, and Upay deposits typically reflect in your yesbe balance instantly after confirmation.
• Card deposits via Visa or Mastercard may be subject to additional processing time depending on your issuing bank.
• yesbe does not accept deposits via cash transfer or any anonymous payment method.

Withdrawal Policy

Withdrawals will be processed back to the same payment method used to make the original deposit, to the extent technically possible. yesbe reserves the right to require additional verification before processing any withdrawal. The following conditions apply to all withdrawal requests:

• All active wagering requirements attached to bonuses must be fulfilled before bonus-derived funds can be withdrawn.
• KYC documentation must be approved before the first withdrawal is released.
• yesbe targets withdrawal processing within 24 hours of a verified request, though processing times may vary by payment method.
• yesbe does not charge fees on standard withdrawals, though your payment provider may apply its own charges.

5. Bonuses and Promotional Offers

yesbe offers various bonuses and promotional incentives to its players, including welcome bonuses, reload bonuses, free spins, and event-based promotions tied to sporting events such as BPL and T20 World Cup tournaments. Each promotion is subject to its own specific terms, which will be published alongside the promotion. The general rules in this section apply to all yesbe bonuses unless the specific promotion states otherwise.

General Bonus Conditions

• Bonuses are credited to a separate bonus balance and must meet the stated wagering requirement (rollover) before any funds derived from the bonus can be withdrawn.
• Each bonus offer is available to each eligible player once only unless the promotion terms explicitly state otherwise.
• Bonuses may only be used on the games or game categories specified in the promotion. Use of bonus funds on ineligible games may result in the bonus being voided.
• yesbe reserves the right to void any bonus and withhold any associated winnings where it determines that the bonus was claimed fraudulently, through abuse of the promotion system, or by circumventing the eligibility criteria.
• Bonuses have an expiry period from the date of issue. Any bonus funds not used within this period will be removed from your account automatically.

yesbe does not guarantee the availability of any particular bonus or promotion at any time. Promotions may be modified, suspended, or withdrawn without prior notice. Players are encouraged to review current promotion terms on the platform before participating.

6. Gameplay Rules and Fair Play

All games offered on yesbe are provided by internationally licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own rules, which are accessible from within the game interface. Players are responsible for familiarising themselves with the applicable game rules before placing wagers.

Technical Malfunctions

In the event of a technical malfunction, server error, or connectivity failure during a game session, yesbe will endeavour to resolve the matter fairly. The following principles apply:

• Bets placed before a confirmed technical failure are valid and will be settled according to the game outcome where determinable.
• yesbe is not liable for losses arising from internet connectivity issues on the player's side.
• In cases where a game round cannot be fairly resolved due to a technical issue, the wager amount may be returned to the player's balance at yesbe's discretion.

Sports Betting and Cricket Markets

yesbe offers sports betting markets including cricket, covering domestic and international tournaments such as BPL, IPL, T20 World Cup, and bilateral series involving the Bangladesh Tigers. All sports betting is subject to the specific market rules displayed at the time of placing the wager. In-play bets are accepted up to the point specified for each market. yesbe reserves the right to void any bet where an error in the odds or market has occurred, or where a bet has been placed after the relevant event has concluded.

7. Prohibited Activities

The following activities are strictly prohibited on the yesbe platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of all balances, and reporting to relevant authorities where required by law.

• Using the platform for any form of money laundering, fraud, or financial crime.
• Registering more than one account, or using another person's account or payment details.
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage.
• Using automated software, bots, or scripts to place bets or interact with the platform in any way.
• Colluding with other players to manipulate the outcome of any game or betting market.
• Attempting to charge back a deposit after the funds have been used to place wagers.

8. Responsible Gaming

yesbe is committed to promoting responsible gaming and maintaining a safe environment for all players. The platform provides a suite of tools that players can use to manage their gambling activity. Players who feel that their gambling may be becoming problematic are strongly encouraged to use these tools or contact our support team.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Limits: Players can set time limits on individual gaming sessions to help manage the amount of time spent on the platform.
• Self-Exclusion: Players may request self-exclusion for a defined period or indefinitely by contacting our support team. During self-exclusion, yesbe will take reasonable steps to prevent the player from accessing their account.
• Reality Checks: Players can enable periodic on-screen reminders showing session duration and net win or loss figures to encourage informed decision-making during play.

Players under 21 years of age must not access the platform under any circumstances. If you are aware of a minor attempting to access yesbe, please notify our support team immediately at [email protected]. For more information on our responsible gaming programme, please visit the Responsible Gaming page.

9. Privacy and Data Protection

yesbe collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an account with yesbe, you consent to the collection, storage, and use of your personal data as described in the Privacy Policy. yesbe uses SSL encryption across the entire platform to protect data in transit, and stores personal data using industry-standard security practices.

yesbe will not sell or transfer your personal data to unaffiliated third parties for their own marketing purposes. Data may be shared with third-party service providers who assist in operating the platform (such as payment processors, KYC verification providers, and game providers) under confidentiality obligations.

10. Intellectual Property

All content on the yesbe platform, including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and the overall design and layout of the website, is the property of yesbe or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or create derivative works from any content on the platform without the prior written consent of yesbe.

11. Limitation of Liability

To the maximum extent permitted by applicable law, yesbe shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, or loss of opportunity. yesbe's total liability to you in respect of any single claim shall not exceed the value of the funds held in your yesbe account at the time the claim arose.

yesbe makes no representations or warranties, express or implied, regarding the uninterrupted or error-free operation of the platform. Specifically, yesbe is not liable for:

• Disruptions to the platform caused by factors outside yesbe's reasonable control, including internet infrastructure failures, force majeure events, or third-party service provider outages.
• Losses arising from a player's failure to comply with these Terms, including losses resulting from bonus misuse or account sharing.
• The content or conduct of third-party game providers whose games are made available through the yesbe platform.

12. Amendments to These Terms

yesbe reserves the right to amend, update, or replace these Terms at any time. When material changes are made, yesbe will notify registered players by email or by posting a notice on the platform. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms regularly. The most current version of these Terms will always be available on this page at yesbe.org/terms-conditions. If you do not agree to any amendment, you must stop using the platform and may request closure of your account by contacting [email protected].

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms or your use of the yesbe platform shall be subject to the exclusive jurisdiction of the competent courts. yesbe encourages players to raise any complaint in the first instance by contacting the support team at [email protected]. yesbe will endeavour to resolve complaints fairly and promptly, typically within five business days of receipt.

14. Contact Information

If you have any questions about these Terms, require clarification on any clause, or wish to raise a complaint, please contact the yesbe support team. Our team is available 24 hours a day, seven days a week, and aims to respond to all enquiries promptly.

Email: [email protected]