Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how yesbe ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the yesbe website and associated gaming services available at yesbe.org. This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account with yesbe, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the yesbe platform.

yesbe is committed to handling your personal data responsibly. We collect only the data necessary for the purposes described in this Policy and do not retain it longer than required by law or operational necessity.

2. Information We Collect

yesbe collects personal information through several means: directly from you when you register and use the platform, automatically as you interact with our services, and occasionally from trusted third-party service providers involved in operating the platform.

Identity and Contact Information

When you register an account, we collect the following personal details to verify your identity and set up your account:

• Full legal name, date of birth, and gender.
• Residential address, including city and postcode (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or Rangpur).
• Email address and mobile phone number.
• Government-issued identity document details such as your national ID card, passport, or driving licence, where required for KYC verification.

Financial and Transaction Information

To process deposits and withdrawals and to comply with anti-money laundering obligations, we collect the following financial data:

• Payment method identifiers including mobile banking account numbers for bKash, Nagad, Rocket, and Upay, and masked card details for Visa and Mastercard transactions.
• Transaction history including deposit amounts, withdrawal requests, wager amounts, wins, and losses.
• Bonus balances, promotional credits, and wagering activity records.
• KYC verification documents you upload in connection with identity and source-of-funds checks.

Technical and Usage Information

When you access yesbe, our systems automatically record certain technical data about your device and usage patterns to maintain platform security and improve your experience:

• IP address, device type, operating system, and browser version.
• Pages visited, session duration, clickstream data, and features accessed within the platform.
• Cookie identifiers and similar tracking technologies as described in Section 6 of this Policy.

3. How We Use Your Information

yesbe uses the personal information we collect for the following clearly defined purposes. The legal basis for each processing activity is described in Section 4.

4. Legal Basis for Processing Your Data

yesbe processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing is required to perform our contractual obligations to you, including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing is necessary to comply with applicable legal requirements including KYC, anti-money laundering regulations, and responsible gaming obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

yesbe does not sell your personal information to third parties. We may share your data with carefully selected third parties only where necessary to deliver our services or meet our legal obligations.

Trusted Service Providers

We share personal data with trusted third-party service providers who assist us in operating the yesbe platform. All such providers are bound by confidentiality obligations and may use your data only for the specific purposes for which it was shared. Current categories include:

• Payment processors and mobile banking integration partners including bKash, Nagad, Rocket, Upay, and card payment gateways.
• KYC and identity verification providers who assist with document authentication and age verification.
• Game software providers whose titles are available through the yesbe platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• IT infrastructure, hosting, and cybersecurity providers who support the technical operation of our platform.

Disclosure to Authorities

yesbe may be required to disclose personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required by applicable law, court order, or regulatory direction. Such disclosures will only be made to the extent necessary to comply with the relevant legal obligation.

6. Cookies and Tracking Technologies

yesbe uses cookies and similar tracking technologies to enable the platform to function correctly, remember your preferences, and understand how users interact with our services. A cookie is a small text file placed on your device when you visit a website. Cookies do not harm your device and do not contain viruses or malware.

Types of Cookies We Use

• Essential Cookies: These are necessary for the platform to operate. They enable core functions such as session management, login authentication, and security. These cookies cannot be disabled without significantly impairing the platform's functionality.
• Analytics Cookies: These help us understand how visitors interact with yesbe by collecting aggregated, anonymised data on page visits, session lengths, and feature usage. This information is used to improve the platform and the overall user experience.
• Preference Cookies: These remember choices you have made on the platform, such as language preference and display settings, so that your experience remains consistent across sessions.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the yesbe platform. For guidance on managing cookies on your specific browser or device, please refer to your browser's help documentation.

7. Data Retention

yesbe retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention approach is as follows:

• Account and transaction data is retained for a minimum of five years from the date of account closure to comply with anti-money laundering and financial record-keeping requirements.
• KYC identity documents are retained for the period required by applicable regulations, typically five to seven years following account closure.
• Marketing preferences and communication records are retained until you withdraw consent or request deletion, subject to any overriding legal retention obligation.

8. Data Security

yesbe takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security framework includes:

• SSL/TLS encryption on all connections between your device and the yesbe platform, ensuring data in transit is protected at all times.
• Encryption of sensitive personal data fields at rest within our databases, including identity document data and payment reference information.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis, with all access activity logged and auditable.
• Regular security assessments and vulnerability testing of our platform infrastructure to identify and remediate potential weaknesses proactively.

While yesbe employs industry-standard security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach likely to result in a risk to your rights, yesbe will take appropriate steps to notify you and any relevant authorities as required.

9. Your Privacy Rights

As a yesbe user, you have certain rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where it is based on legitimate interests, including objecting to use of your data for direct marketing purposes.

Some of these rights are subject to limitations under applicable law. For example, we may be unable to delete data we are legally required to retain. We will always explain clearly if we cannot fulfil a particular request and the reasons why.

10. Children's Privacy

The yesbe platform is strictly intended for persons aged 21 years or older. We do not knowingly collect personal data from anyone under 21. If you are a parent or guardian and believe a person under 21 has registered with yesbe or provided us personal data, please contact us immediately at [email protected] so we can take appropriate action.

Age verification is a mandatory part of our KYC process. Any account found to have been created by a person under 21 will be immediately closed, and all associated data will be handled in accordance with applicable legal requirements.

11. Third-Party Links

The yesbe platform does not contain links to third-party websites outside our own domain. All content and services available through yesbe.org are hosted and operated by yesbe or its contracted service providers. If you encounter any link appearing to direct you to an external site, please report it to our support team immediately as it may indicate a security issue.

12. Changes to This Privacy Policy

yesbe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will notify registered users by email or by posting a prominent notice on the yesbe platform prior to the changes taking effect.

The date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Continued use of the yesbe platform following any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data yesbe holds about you, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries promptly and thoroughly.

Email: [email protected]