Responsible Gaming at yesbe

Our Commitment to Player Welfare

At yesbe, we take responsible gaming seriously. We understand that for some players, gambling can move from a pleasurable pastime to a behaviour that causes genuine harm. Our platform is built with player protection at its core — not as an afterthought.

We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. Whether you are playing a quick cricket bet during a BPL match or exploring our casino games, we want every session to remain within what you can comfortably afford and enjoy.

This page explains the tools available to you, how to recognise early signs of problem gambling, and how to reach our support team if you feel gambling is becoming a concern in your life.

21+ Age Requirement

The yesbe platform is strictly for adults aged 21 years or older. This is not a guideline — it is a firm requirement that every player must satisfy before their account is approved and activated. We apply this rule consistently across all regions of Bangladesh and for all account types.

During registration, all players are required to submit valid government-issued identity documents — such as a National ID card or passport — to verify their age. Accounts cannot make any deposits or place any bets until age verification is successfully completed.

Any account found to have been created by a person under 21 will be permanently closed, all associated funds will be returned to the verified payment source, and all winnings will be void.

Your Responsible Gaming Toolkit

yesbe provides a full suite of player-controlled tools designed to help you manage your gambling activity. You can activate any of these tools at any time through our support team at [email protected]. Requests to reduce limits or activate restrictions are applied immediately. Requests to reverse or relax limits are subject to a mandatory reflection period before they can take effect.

To activate any of these tools, contact our support team at [email protected] or use the responsible gaming section in your account settings. All requests are processed without delay and confirmed by email.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious at first. Being aware of the warning signs is the first step toward addressing them. If any of the following apply to you or someone you know, it is important to seek help promptly:

• Spending more money than you intended or can comfortably afford on gambling.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Gambling taking priority over daily responsibilities such as work, family, or bill payments.
• Borrowing money or selling personal possessions in order to fund gambling activity.
• Feeling anxious, irritable, or restless when unable to gamble or when attempting to cut back.
• Hiding gambling activity from family members or close friends out of guilt or shame.
• Gambling to escape from personal problems, depression, anxiety, or difficult life circumstances.

These signs do not mean you are a bad person — they are indicators that gambling is affecting your wellbeing and that support is needed. yesbe encourages any player experiencing these issues to reach out to us or to a professional support service immediately.

How to Set and Manage Your Limits

Managing your limits on yesbe is straightforward. All requests are handled by our support team and processed in real time. Here is what you need to know about each type of limit:

Setting a Lower Limit

• Contact support at [email protected] and state the type of limit (deposit, loss, or session time) and the new value you want to apply.
• The new lower limit takes effect immediately upon confirmation. You will receive an email confirmation once the change has been applied.
• You may request a further reduction at any time. There is no minimum period between reductions.

Increasing or Removing a Limit

• Submit a request to [email protected] to increase or remove a limit. The request is logged immediately but will not take effect until a mandatory 7-day reflection period has elapsed.
• During the reflection period you may cancel the request at any time, in which case the original limit stays in place.
• This cooling-off mechanism is in place to protect you from impulse decisions made after a losing streak or a winning high.

For any urgent concern — including if you feel you need to stop playing right now — contact our support team at [email protected] and we will apply an immediate account restriction without any waiting period.

Self-Exclusion in Detail

Self-exclusion is the most comprehensive protective tool available on yesbe. It is designed for players who recognise that gambling is causing harm to themselves or their families and who need a firm, enforceable boundary to stop.

When you request self-exclusion, the following actions are taken immediately:

• Access Blocked: Your account is suspended from all gaming activity. You cannot place bets, play casino games, or access promotional offers for the duration of the exclusion.
• Marketing Stopped: All promotional emails, SMS messages, and bonus notifications are suppressed for the duration of the self-exclusion period.
• Minimum Duration: The minimum self-exclusion period is 6 months. Permanent exclusion is also available upon request and cannot be reversed. A 6-month exclusion can only be lifted after the period expires and requires a fresh written request plus a 7-day reflection wait.

To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the duration you are requesting. Our team will process this within one hour of receiving your request during business hours and as quickly as possible at all other times.

Protecting Minors

yesbe is an adults-only platform and takes its responsibility to prevent underage access very seriously. Beyond our own age verification procedures, we encourage all adults in a shared household to take steps to prevent those under 21 from accessing gambling websites.

Practical steps you can take at home include:

• Never share your yesbe account credentials with any other person, including family members.
• Use device parental controls or content filtering software to block access to gambling websites on shared devices.
• Always log out of your yesbe account when using a shared phone, tablet, or computer, and do not allow browsers to save your login credentials on shared devices.

Keeping Gambling in Its Proper Place

The large majority of players on yesbe enjoy gambling as a form of entertainment — a way to add some excitement to a cricket match, try their luck on a slot, or enjoy a live casino session with friends. That is exactly what it should be: optional, affordable, and fun.

To keep gambling as a positive experience, we recommend these simple guiding principles:

• Set a budget before you start and treat it as the cost of your entertainment — not as an investment you expect to recover.
• Only gamble with money you can afford to lose. Never use rent, bill, food, or emergency funds for gambling.
• Take regular breaks. Step away from the screen at intervals, especially during long sessions.
• Balance gambling with other activities. Keep up hobbies, social connections, and non-gambling entertainment in your daily routine.
• Never gamble when you are feeling emotionally low, stressed, or under the influence of alcohol. These states impair judgement and can lead to decisions you will regret.

Getting Help — You Are Not Alone

If gambling has become a problem for you or someone close to you, the most important thing to know is that help is available. Reaching out is a sign of strength, not weakness. yesbe's support team can help you activate account restrictions immediately and refer you to appropriate support resources.

In addition to contacting yesbe directly, we encourage players experiencing gambling-related difficulties to seek professional support. Talking to a counsellor, a trusted family member, or a community leader can make a real difference. You do not need to handle this alone.

Remember: gambling should be enjoyable. If it has stopped being fun, that is a signal worth listening to. yesbe is here to support you in making the right choice for your wellbeing.